Refund policy

Return & Refund Policy

Last updated: September 8, 2026

At Bloomine Fragrances, we want you to be completely satisfied with your purchase. Because perfumes are personal and hygiene-sensitive products, we have specific conditions for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

The perfume is unused, unopened, and unsprayed.
The original seal and packaging are intact.
The perfume bottle, box, and any included items are in their original condition.
You have your order number or proof of purchase.

For hygiene and safety reasons, opened, sprayed, or used perfumes cannot be returned or refunded.

2. Damaged, Defective, or Incorrect Orders

If you receive a product that is:

Damaged or broken
Leaking
Defective
Different from the product you ordered

please contact Bloomine Fragrances within 48 hours of delivery.

Please provide your order number along with clear photos or an unboxing video showing the product and packaging. After verification, we may offer a replacement or a full refund.

For verified damaged, defective, or incorrect orders caused by Bloomine Fragrances, we will cover the applicable return delivery charges.

3. Change of Mind

We do not offer refunds simply because you do not like or prefer the fragrance after opening or using it.

If you have changed your mind, you may request a return only if the perfume is completely unopened, unused, and in its original sealed packaging.

Return shipping costs for change-of-mind returns are the customer's responsibility.

4. Exchanges

Exchanges may be offered for eligible, unopened products within 7 days of delivery, subject to product availability.

The returned perfume must meet all return conditions stated above.

If the requested replacement has a different price, the price difference may apply.

5. Non-Returnable Items

The following products are not eligible for return or refund:

Opened or sprayed perfumes
Used or partially used perfumes
Products with broken or removed seals
Products without their original packaging
Products damaged after delivery due to improper handling or storage
Clearance or final-sale products, where specifically stated

6. How to Request a Return

To request a return or report an issue:

Contact Bloomine Fragrances within the applicable return period.
Provide your order number and reason for the return.
Send clear photos or videos if the product is damaged, defective, or incorrect.
Wait for our confirmation and return instructions.
Do not send the product back without receiving approval from our team.

Returns sent without prior approval may not be accepted.

7. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will be processed within 5–10 business days after the return has been received and approved.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

For Cash on Delivery orders, approved refunds may be issued through an available bank-transfer or other mutually agreed payment method.

8. Shipping Charges

Original shipping charges are generally non-refundable.

If the return is due to a verified wrong, damaged, or defective product caused by Bloomine Fragrances, the applicable return shipping cost will be covered by us.

For eligible returns due to a change of mind, the customer is responsible for return shipping costs.

9. Order Cancellations

Orders may be cancelled before they are dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible and the standard return policy will apply after delivery.

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact Bloomine Fragrances through the contact details provided on our website.

Please include your order number whenever contacting us about an order so that we can assist you efficiently.

Bloomine Fragrances
From Our Hands To Your Soul